"Villa Westhaven" Booking Terms
Your booking
After making a reservation you must complete the booking form , duly signed by the first named person in the party. The party leader must be over 18 years of age and authorised by all members of the party listed to accept the conditions of booking on their behalf. Once the booking form is received the booking will be confirmed in writing, please check them carefully to ensure they are correct notifying any changes immediately.
Due to state fire regulations the maximum capacity of the villa must not be exceeded. After you have received the confirmation we have a binding contract, all matters arising from it are governed by Scottish law.
Villa occupancy
The villa will be available for your occupancy at 4pm on the first day
of your confirmed rental period. You are expected to vacate the villa
by 10am on the last day of your confirmed rental period.
Payment
A £100 per week deposit is required on booking and is non refundable.
The balance and security deposit is due 8 weeks prior to departure.
If you book less than 8 weeks before departure the full balance is due
immediately.
Security
deposit
You are required to pay £200 per villa in case of breakage, loss
or damage to the villa during your stay. This will be refunded 14 days
after you return from holiday subject to there being no damage to the
home or it's contents.
If
you have to cancel your holiday.
Should it become necessary to cancel the booking the cancellation must
be made by the party leader. The cancellation will become effective
from the date the letter is received. Cancellations are subject to charge
detailed below as a percentage of the total amount due dependent on
the time you cancel.
Cancellation
notice given:
More than 56 days Deposit only
56 to 0 days 100%
In
the event of your villa being changed or canceled.
Occasionally we will be forced to make changes to your booking through
reasons beyond our control. When any change affects your booking you
will be informed as soon as possible however most are minor and generally
a change in the villa specification will be an upgrade to that villa.
If your villa has to be changed everything possible will be done to
ensure it is the same standard or better, offering the same facilities.
If a major change is required ie moving you to an inferior villa, then
the following options will be offered :
1. accepting the change and a refund in respect of the price difference
or
2. cancelling and taking a full refund of all monies paid in respect
of the booking.
Force
majeure
Unfortunately we cannot be held responsible nor accept liability where
we are prevented from delivering our contractual obligations by "force
majeure". These include but are not limited to, war, threat of
war, civil commotion or strife, hostilities, strikes and other industrial
disputes, natural disasters, fire, acts of God, terrorist activities,
weather conditions, government action or other events outside our control.
Your travel insurance may cover you in some of these events.
Travel
Insurance.
It is vital that you have adequate travel insurance for all members
of your party to safeguard you from loss should it become necessary
to cancel your holiday for an insurable reason. It is your responsibility
to ensure you purchase cover that is sufficient for your needs.
In
case of complaint.
Whilst it is unlikely that you should have a complaint concerning your
booking, things do occasionally go wrong. In case of complaint you must
inform the local management company immediately so the matter can be
rectified as soon as possible. If you are not satisfied with the solution
please make this known in writing.. We will not accept liability for
any dissatisfaction or other complaints not reported to the management
company during your stay. Should the complaint be unresolved when you
leave please put your complaint in writing to us within 10 days of your
arrival back to the UK No liability will be accepted if the complaint
is not received in writing within this period .
The
use of amenities
The use of accommodation and amenities ie swimming pool etc is entirely
at your own risk, no responsibility can be accepted for injury, loss
or damage to the user or visitors belongings